Privacy Policy

This policy explains how Peter Baker, trading as Resolu (ABN 63 413 993 900), handles personal information when you visit this website, make an enquiry or use Resolu’s computer support services.

Information we collect and why

When you contact us, we may collect your name, contact details, business name and the information you provide about your enquiry. When you engage us, we may also record job details, relevant information about your devices and systems, and billing information. We use this information to respond to enquiries, arrange and provide support, keep service records and manage billing.

Computer support and service providers

With your authorisation, we may need to access a device, account or file to carry out agreed work. Please avoid sending passwords through the enquiry form or by email. We use service providers to host this website and help us manage enquiries, customer records and billing. Providers may process information outside Australia, including in the United States. Where a third-party provider needs customer files for troubleshooting, we will seek your approval before sharing them, unless disclosure is required by law.

Cookies and website analytics

Cookies are small files stored by your browser. This website uses cookies to help keep it secure and remember information during your visit. We also use website analytics to understand which pages people visit and how they use the site so we can improve it. Analytics may use browser and device details and approximate location at country level.

You can delete or block cookies in your browser settings. Some website features may work differently if you block them.

Access, correction and privacy concerns

To ask what personal information we hold about you, request a correction or raise a privacy concern, email contact@resolu.com.au or call 02 7912 0137. Please tell us what you would like us to address. We may ask for enough information to verify your identity and will review and respond to your request.